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CATERING - FREQUENTLY ASKED QUESTIONS

IS THE CATERING CUSTOMIZABLE?
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Yes. Our catering experts customize menus to fit the style and guest expectation of your event. Whether it be ordering menu items for pick up à la carte or group packs, we’ve got you covered.


WHAT KIND OF PAPERWARE IS INCLUDED?
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We provide tongs, spoons, eating utensil packs (with fork, knife, napkin and salt/pepper packets), as well as plates.


DO YOU HAVE ANY VEGETARIAN OR GLUTEN FREE OPTIONS?
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At this time we do not offer vegetarian or gluten free items.


WHAT SIZE GROUPS DO YOU CATER?
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Our minimum order is 10 persons for individual meals and $100 for Group Packs.


HOW DO I CONFIRM AN ORDER?
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Full payment is required to confirm your catering order. A 50% deposit may also be taken to reserve your order.


WHAT IS YOUR REFUND POLICY?
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All refunds and cancellations are upon the local store's discretion


WHEN DO I GET MY RECEIPT?
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The local store will provide a copy of your receipt upon delivery or pick up. If you need this emailed to you, let the Manager know and we will send it over to you.


WHAT IS THE DEADLINE TO MAKE UPDATES TO MY ORDER?
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Because we marinate and smoke our wings, we need a minimum of 48 hours to make additions.


WHEN IS THE REMAINING BALANCE DUE IF I ONLY PAY 50% UP FRONT?
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The final balance will be due on the day your order is being picked up or delivered. Typically, we charge the same credit card used for the deposit unless notified otherwise.


WHAT IS THE PORTION SIZE PER PERSON?
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We estimate 5-6 wings and 1/4 pound of fries per person for Group Packs. Side portions on individual meals are 4 ounces.


IS GRATUITY INCLUDED?
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We never expect tips, but they are always appreciated.


DOES MY CATERING COME WITH HEATING ELEMENTS?
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All of our catering options are delivered in equipment made to keep food hot during transit. Individual Meals & Group Packs: We will deliver your food about 15 minutes prior to your food service time. We do not provide wire racks so if you plan on having the food sit out for longer than an hour (i.e. an open house, graduation party, or wedding), contact our catering experts for recommendations.


WHAT SIZE ARE THE PANS?
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We deliver our food in third (12 3/4” x 6 3/4” x 2 9/16”) and half size pans (11 3/4” x 9 3/8” x 2 9/16”).


HOW FAR IN ADVANCE DO I NEED TO PLACE MY CATERING ORDER?
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We request 72 hours’ notice in advance of your event date. However, for a shorter turnaround, call your local store directly or 866-227-2328.


HOW DO I PLACE MY ORDER?
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You may place an order by calling our catering experts at 866-227-2328, visiting our website wingboss.com, or calling your local Wing Boss directly.